Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customer@dodomat.com.my. Please note that returns will need to be sent to the following address:

Dodomat Sdn Bhd,
No. 26, Jalan Bestari 3/KU7, Zone Innovation,
Taman Perindustrian Kapar Bestari,
42200 Kapar SGR, Malaysia.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customer@dodomat.com.my.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Refund only accepted with item lost, item damage. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at customer@dodomat.com.my.

Warranty (3) or (5)
*3 Years of Warranty or *5 Years of Warranty
The following are the warranty terms and conditions:
The proof of purchase (tax invoice, order number, etc.) is also included. Returns are only accepted if the customer receives the wrong item or if there is a manufacturing flaw within 10 days of receiving the merchandise. If an item has been used and is found to be broken or defective, we cannot accept its return.

The warranty will only cover the line becoming loose and normal wear and tear to the mat after 10 days of receiving the item.