RETURN & EXCHANGE POLICY

Return and Refund Policy

We want you to be completely satisfied with your purchase from www.dodomat.com.my and love what you ordered. However, if you received an incorrect product (not what you ordered) or a defective item, you can return it for a replacement or refund within 10 days of receiving your order.

Terms and Conditions

  1. Proof of Purchase: A valid proof of purchase (tax invoice, order number, etc.) must be provided.
  2. Return Window: Returns are only accepted within 10 days from the date you received the product.
  3. Condition of Product:
    • The item must be unused.
    • We cannot accept returns for items that are defective or damaged due to usage.
  4. Reporting Damages:
    • Incomplete or damaged orders must be reported to us within 72 hours of delivery to avoid return shipping fees.

How to Return an Item

To process your return:

  1. Email us at info.dodomat@gmail.com or call our customer support at 012-5655900.

  2. Ship the product to the following address:

    DODOMAT SDN BHD
    No. 26, Jalan Bestari 3/KU7, Zone Innovation,
    Taman Perindustrian Kapar Bestari,
    42200 Klang, Selangor.

If you have any questions, feel free to contact us at info.dodomat@gmail.com.

Return Shipping Costs

  • If the product is defective or incorrect, we will cover the return shipping costs and process your replacement or refund at no charge.
  • Failure to report issues within the required timeframe (72 hours for damaged/incomplete orders or 10 days for returns) may result in return shipping fees.

Disclaimer Notice

All purchases made on www.dodomat.com.my are accepted on an "as is" basis, except as explicitly stated in this return policy.

  1. Our company does not make any express or implied warranties beyond the terms outlined in this policy.
  2. All products are supplied by our appointed suppliers, and we are indemnified by them for issues outside the scope of this return policy.
  3. By completing a purchase, you confirm full acknowledgment and acceptance of these terms and waive any claims against our company, directors, or appointed suppliers for matters not covered under this policy.

We appreciate your understanding and cooperation! For any further assistance, contact our support team.