Privacy Policy

DODO® Customer Care

Privacy Policy

Your privacy matters to us. This policy explains what information we collect through www.dodomat.com.my, how it's used, and how it's protected.

Information We Collect & Why

To provide our services, we may collect:

Personal Details
Name, address, email address, identification documents.
Billing Information
Credit card statement details and other financial information.

This information is used for:

  • Authentication and identity verification
  • Order processing and fulfillment
  • Billing, contact, and customer support purposes
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We do not share, sell, or disclose your information to any third party except as required by law.

Information Shared with Service Providers

We may disclose certain information to trusted third-party service providers who perform services on our behalf, including:

  • Sales and marketing services
  • Billing and shipping assistance
  • Customer inquiries and support

We may also share information with financial institutions when jointly offering financial products or services, in accordance with legal requirements.

Security & Confidentiality

We are committed to protecting your personal information. To ensure this, we:

  • Restrict access to your non-public personal information to authorized personnel only.
  • Use physical, electronic, and procedural safeguards that comply with legal standards to maintain confidentiality.

Orders & Credit Card Information

Dodo® uses secure third-party e-commerce providers — Stripe, Billplz, Atome PayLater, ShopBack, and GrabPay — to process payments on www.dodomat.com.my.

How it works

When you purchase a product, these providers collect necessary contact and payment details (e.g. name, delivery address, and credit card information).

Information collected — excluding credit card details — is shared with Dodo® to fulfill orders, provide support, and share updates or new offerings.

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Credit card security: your credit card details never pass through Dodo®'s website. Our payment partners handle and protect this information using industry-standard SSL encryption.

Questions About This Policy

For any inquiries regarding this Privacy Policy, please contact us: