Warranty
Dodomat Warranty Policy
At Dodomat, we are committed to delivering high-quality products that meet your expectations. To ensure your satisfaction and confidence in our products, we offer the following warranty coverage:
Dodo Luxury Warranty
- Coverage: 5-Year Warranty
- Eligibility: Covers factory defects only.
- Claim Limit: Each purchase is eligible for one-time warranty claim.
Please note: This warranty does not cover damages caused by improper use, accidents, or wear and tear.
Dodo Elite & Dodo Camouflage Warranty
- Coverage: 3-Year Warranty
- Eligibility: Covers factory defects and includes specific coverage for heel pad issues such as loosening or breaking.
- Claim Limit: Each purchase is eligible for one-time warranty claim for both factory defects and heel pad issues.
Please note: Damages caused by misuse, neglect, or improper installation are not covered under this warranty.
Warranty Claim Process
To make a warranty claim, please ensure you follow these steps:
- Warranty Registration: Register your warranty within 10 days of purchase at www.dodomat.com.my.
- Proof of Purchase: Ensure you have the original purchase receipt and a valid warranty card.
- Contact Us: Reach out to our support team through our website or whatsapp (+6012 565 5900) us with details of the defect.
- Inspection & Approval: Our team will inspect the product and verify the claim eligibility.
Important Notes
- Shipping fees for warranty claims are to be borne by the customer.
- Warranty is non-transferable and applies only to the original purchaser.
- A warranty claim is limited to one time per product.
For full warranty terms and conditions, please visit our Warranty Terms page or contact our customer service team.
Thank you for choosing Dodomat—where quality meets durability.