1Promotion Validity

This promotion is valid during the period stated in the respective campaign announcement, advertisement, social media post, website, marketplace listing, or promotional material published by DODO.

The Company reserves the right to shorten, extend, modify, suspend, or terminate any Promotion without prior notice.

2Eligibility

Applicable to purchases made through the DODO official website (www.dodomat.com.my) only.

Customers must complete full payment to qualify for the promotional offer.

3Promotional Offer

This promotion applies only to selected products, bundles, or services specified in the campaign materials.

All offers are subject to availability and while stocks last.

4Free Gifts & Promotional Benefits

• Any free gift, discount, rebate, voucher, or promotional benefit offered is subject to the specific campaign details announced by DODO.
• The color, design, model, size, flavor, or variant of the free gift is provided at random and is non-selectable, non-exchangeable, non-transferable, and not redeemable for cash.
• Only one (1) free gift set per qualifying order is allowed, unless otherwise stated in the campaign materials.
• Free gifts are available while stocks last and will be given on a first-come, first-served basis.
• Free gifts are not covered by warranty, unless specifically stated by the manufacturer or the Company.
• Multiple orders cannot be combined to qualify for a higher-tier free gift.
• DODO reserves the right to substitute any free gift with an item of similar value without prior notice.
• Orders that are cancelled, refunded, or returned may no longer be entitled to the free gift, and the free gift may need to be returned in its original condition.
• Free gift eligibility is based on the final paid amount after discounts, vouchers, rebates, or promotional deductions.
• This promotion cannot be combined with other free gift promotions, unless otherwise specified.
• DODO reserves the right to amend, modify, or terminate this promotion and its terms & conditions at any time without prior notice.

5Discounts, Vouchers, and Rebates

• Discounts and vouchers cannot be combined with other ongoing promotions, discount codes, membership privileges, rebates, trade-in offers, or special pricing, unless expressly stated.
• Vouchers are valid for a single transaction only, and any unused balance will be forfeited.
• The Company reserves the right to reject any voucher that is expired, altered, duplicated, or suspected of unauthorized use.

6Order Cancellation, Return, and Refund

If an order that qualified for a Promotion is cancelled, refunded, returned, or partially refunded, the Company reserves the right to:

• deduct the value of the free gift from the refund amount; or
• require the free gift to be returned in its original condition before processing the refund.

Returned free gifts must be unused, unopened (if applicable), and in their original packaging.

7Stock Availability

• All promotional items and free gifts are subject to stock availability.
• If the advertised free gift becomes unavailable, the Company reserves the right to substitute it with another item of similar type or value without prior notice.

8Product Images and Marketing Materials

• Product photographs, free gift images, mockups, and promotional visuals are for illustration purposes only.
• Actual products may differ in color, appearance, packaging, specifications, or accessories due to lighting, production updates, or supplier changes.

9Fraud, Abuse, and Technical Issues

The Company reserves the right to disqualify any customer or transaction that:

• involves fraudulent, suspicious, or unlawful activity;
• uses multiple accounts to obtain additional promotional benefits;
• manipulates the ordering system, payment system, voucher mechanism, or redemption process; or
• breaches these Terms and Conditions.

In the event of system errors, pricing errors, or technical malfunctions, the Company reserves the right to cancel or amend affected orders and promotional entitlements.

10Limitation of Liability

The Company shall not be liable for any loss, damage, injury, delay, or disappointment arising from participation in any Promotion or the use of any free gift, except where such liability cannot be excluded under applicable law.

To the maximum extent permitted by law, the Company's liability shall be limited to the amount paid for the qualifying product purchased.

11Personal Data

By participating in the Promotion, customers agree that the Company may collect, use, process, and store their personal data for purposes including:

• order fulfillment;
• promotion administration;
• customer service and warranty support;
• marketing communication (where consent has been provided); and
• compliance with legal and regulatory requirements.

All personal data will be handled in accordance with the Company's applicable Privacy Policy and relevant data protection laws.

12Right to Amend

The Company reserves the right to:

• amend, add, or remove any part of these General Terms and Conditions;
• modify the mechanics, eligibility criteria, promotional benefits, or redemption process; and
• make the final interpretation of these Terms and Conditions.

Any updated version will supersede previous versions and will take effect once published through the Company's official communication channels.

13Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia, and any disputes arising from or relating to the Promotion shall be subject to the exclusive jurisdiction of the courts of Malaysia.