Shipping Policy

SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered.

Dodomat Sdn. Bhd. ship products in Malaysia. When you place an order we will estimate delivery dates based upon the availability of your item(s), and your shipment’s destination.

 

a.     Shipping Charges

 

Our shipping charges are determined by the package of your order.

Peninsular Malaysia – Shipping charges are FREE for order in a single transaction.

East Malaysia (Sabah & Sarawak) – shipping charges are determined by the package of your order.

Shipment fees charge:

Basic package = RM30.00

Standard package = RM30.00

Combo package = RM80.00

 

b.     International Order / Charges

 

We welcome international orders, but have no control over the customs charges and duty fees your country will charge, so you will be responsible for those in addition to the shipping costs.

Please direct contact or WhatsApp our customer service (6012) 565 5900 to check delivery shipping fees.

Please e-mail us at info.dodomat@gmail.com or call us at (6012) 565 5900 for special shipping requests, including requests for shipping charges and delivery information to destinations outside of Malaysia.

 

 

c.     Others

 

Our working hours are between 10:00 am to 7:00 pm Monday to Friday, 10:00 am to 3:00 pm Saturday. (Except for public holidays).

Any inquiry, kindly contact our Customer Service at (6012) 565 5900 or email us at dodomat.online@gmail.com

 

Shipping address cannot be changed once order(s) has been shipped.

 

Order cannot be canceled or changed once transaction is being approved.

 

For items in stock, you shall receive your order in 7-14 working days upon order confirmation.

 

If your ordered items are not delivered later than 21 days, please contact our Customer Service quoting your order reference contained in your Order Confirmation Email.

 

In the event of any unsuccessful delivery of the goods due to unattended receiver at the time of delivery, or inaccurate and incomplete address, additional deliver charges may apply.

 

DODOMAT SDN. BHD. is not responsible for shipping charges of returned packages due to missing or wrong information.

 

d.       Cancellations

 

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. See our Return policy.

 

Return Address:

 

DODOMAT SDN.BHD.

No. 26, Jalan Bestari 3/KU7, Zone Innovation, Taman Perindustrian Kapar Bestari, 42200 Klang, Selangor

H/P: 6012-565 5900

E-mail: info.dodomat@gmail.com